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Technical writer and UX writer
Writing for interfaces
Drafting clear and helpful error messages on a mobile application to guide users.
Providing UI label and tooltip recommendations for a new feature of our main product.
Working with the mobile developers to create an informative connectivity check.
Writing for end-users
A collection of instructions and troubleshooting articles I've authored.
Spearheading the documentation efforts for Ephesoft Labs: a marketplace for scripts and plugins.
Developing processes
Improving the process for documenting known issues and workarounds through better tracking.
Implementing a process to track and update published known issues when they are resolved.
Developing and executing a process to update or archive more than 750 legacy help articles.
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